About AppsForBharat (Sri Mandir App)
AppsForBharat, a series B funded faith-tech startup, is backed by India’s best venture capital investors including Fundamentum, Susquehanna Asia VC, Peak XV partners (prev. Sequoia Capital), Elevation Capital, & BEENEXT. Our highly ambitious and audacious team comprises alumni from prestigious institutions like IITs & IIMs, with extensive experience in scaling high-growth startups. We're dedicated to developing mobile and web apps catering to the devotional and spiritual needs of 100s of millions of users across the globe.
Our flagship product, Sri Mandir, launched in November 2020, is the world’s largest app for Hindu devotees. It serves as a digital sanctuary for millions of devotees worldwide. Our mission is to enrich individuals' spiritual lives through innovative technology, offering seamless access to sacred pilgrims & rituals, divine teachings, and a vibrant community. The overwhelming user love motivates us as we aim to serve 100s of millions more in the coming years.
The devotion market is a $44B opportunity in India (growing at 10% CAGR), which is primarily offline and unorganised. Of the $44B, the temples drive GMV of ~$27B in temple offerings, services, and commerce. There are 2M+ temples in India - about 10k of these temples have a strong historical and cultural significance. Tourism to these religious places is a $10B opportunity. The Sri Mandir app is the world’s largest app for Hindu devotees and growing 20-25% month-on-month.
Learn more about AppsForBharat: Business World Article, Indian Silicon Valley Podcast, YourStory Article
Try the Sri Mandir app: Android / iOS
Role Description for Customer Support - Associate
Key Responsible areas: (Only Tamil And Telugu Language Required):
● Proactively attend all the queries, complaints, requests across the company coming from users.
● Raise issues to the concerned teams and follow up for resolutions
● Proactively and continuously keep the customer and stakeholders informed about the status of the problem
● Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
● Solving complex customer service issues and proactively working on improving metrics
Basic Requirement:
● Good command over English & Hindi Language, ability to effectively communicate information in written format.
● Excellent written communication skills, with a keen eye for detail and grammar.
● Strong interpersonal skills and the ability to effectively communicate with customers in a professional manner.
● A problem- solving attitude.
● High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
● Proficiency with Microsoft Office.
● Desire to work in a rapidly scaling startup.
Additional Perks:
Our office is located in the green and leafy streets of HSR Layout, Bangalore, and is designed to feel like a mindfulness zone with the sound of falling water, greenery, great books to read, great coffee/tea, and a great team alongside you to build with.
As a company, we believe in autonomous small teams for maximum impact. We strive for organisational growth to align with your growth as an individual. We sincerely work towards building an inclusive culture where we celebrate your individuality and ideas are encouraged by everyone. We seek people who naturally demonstrate our values, who understand India, the challenge ahead of us, but can also solve this for the rest of the world. In addition, we also have:
A competitive salary.
Equity in a high growth & great potential company.
Peaceful & pet-friendly office at the heart of HSR Layout.
Medical cover for you and your loved ones.
Do your most meaningful work alongside us. Be a part of something big!